FAQS

Discover how RFM streamlines your team's film production and collaboration needs!

What is RFM?

RFM (Rezaid Film Management) is a web-based media production management software designed to support various aspects of film and video production.

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What are the benefits of using RFM over its competitors?

RFM emphasizes user-centric design, customization to fit specific production needs, and tools to facilitate efficient collaboration and project management.

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What unique problem(s) does RFM solve?

RFM addresses challenges in media project organization, collaborative editing, and remote project management, particularly in the pre-production phase. Users can create their tabs to collect data that is entirely specific to their needs (Custom fields).

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Does RFM have an app?

No, RFM doesn’t have an app. RFM is a web-based software.

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What type of companies is RFM a good option for?

RFM is suitable for film and video production companies needing a comprehensive tool for project management, collaboration, and media management.

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Does RFM provide assistance to educational institutions?

Absolutely! We can customize RFM to suit your institution's specific needs. Whether it's managing student projects or organizing film events, we've got you covered. Plus, we offer flexible subscription plans tailored to your requirements. Get in touch via Calendly, email (rfm@rezaid.co.uk), or live chat to discuss how we can support your institution's film management needs.

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Does RFM offer a discount?

Yes, RFM offers a 25% discount on our standard pricing plan.

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What payment methods do you accept?

RFM accepts payment methods using debit or credit cards through its Stripe payment gateway

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Can I adjust my subscription?

Yes, simply downgrade or upgrade through the app.

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Does RFM have a refund policy?

There’s no refund policy, but you can cancel at any time.

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Can I add more storage to my plan?

Yes, RFM provides different storage options with your plans, and the custom plan provides a possibility of specifying additional features like increased storage- simply contact us and let us know what you would like.

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Do I need a credit card to sign up for a trial?

No, you do not need a credit card to sign up for the free trial.

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What are the different subscription plans available?

RFM offers several subscription plans including a Free, Standard, Premium, and Custom plan. The Standard plan provides significant features for a discounted rate, while the Premium plan offers extensive capabilities and storage. The Custom plan allows for tailored features and integrations​.

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How can I see my current billing cycle and charges?

Managing your billing with RFM would typically involve accessing your account through their web platform. If you need assistance, RFM's customer service would be the point of contact.

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What features does RFM provide?

Features include project management, media versioning, intuitive shortlists, collaboration tools, and customizable fields and tabs for tailored data management.

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What features does RFM offer to simplify film scheduling?

RFM is an end-to-end video and film production management system that is designed to help across ALL aspects of scheduling including diary and task management, video, images and provides features to help in all aspects of film production and scheduling like Gantt charts, task management, and specialized tools for film scheduling such as shot lists and script breakdowns.

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What happens if I exceed the limits of my current plan?

RFM has a pre-built cap installed on each plan, this limits the users to their current plan.

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Can RFM integrate with other tools I am currently using?

Yes, RFM offers integration capabilities with third-party tools.

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How can I customize the dashboard to fit my needs?

RFM provides options for customization including custom fields and tabs that allow you to define specific data points or attributes tailored to your unique needs.

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What kind of support does RFM offer if I run into issues with the software?

Users can expect to contact support via email, phone number and office location for any issues they encounter. Additionally, for immediate assistance, RFM might offer additional resources like FAQs or support portals, though these are not explicitly mentioned in the available information.

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How to contact RFM?

You can contact RFM via email at rfm@rezaid.co.uk, or by phone at +44 161 3272955 and +44 7441398778.

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What are the typical response times for support queries?

Our dedicated support team strives to provide prompt assistance, typically responding to queries within 24 hours.

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How can I provide feedback on the product?

Your feedback is highly valued! You can share your thoughts and suggestions directly with us via email at rfm@rezaid.co.uk

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Is there a live chat option available for immediate support?

Yes, we offer a live chat option for immediate assistance. Simply visit our website and look for the chat icon to connect with us in real-time.

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How can I schedule a demo of RFM?

Scheduling a demo of RFM is quick and easy. You can either drop us an email at rfm@rezaid.co.uk, and our team will arrange a convenient time for you to experience RFM firsthand, or you can directly book a meeting through Calendly.

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Still have questions?

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